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About free shipping for some size exchanges

  1. Please send inquiries regarding size exchange to blueover using the inquiry form below within one week of receiving the product.
  2. We will send you a response email with the address to send the return to. Please return the product within one week, with shipping prepaid (customer's responsibility) .
  3. After confirmation, blueover will send you a replacement size free of charge.

[ Click here for inquiries ]


  • Only unused items (which can be tried on indoors) can be exchanged. Even if the sneakers (including the box) are scratched or dirty, we cannot exchange them even if you are trying them on.
  • Please note that some free size exchanges are only available to those who wish to exchange items, so you will be responsible for paying shipping costs for returns only.
  • If the size you wish to exchange is out of stock, we will exchange it for a different color at the same price or issue a refund.
  • For exchanges, we will only cover shipping charges for one size change .