Refund policy

Returns and Exchanges
Checking your order
When your order arrives, please check within 7 days that "the product has no scratches or defects" and that "the order details are correct."
Please also be sure to keep the "delivery note / receipt" enclosed with the product, and, for products that come with a "warranty card," please keep the warranty card as well.

About Returns
If you would like to return a product for reasons of personal convenience — such as "it was different from what I imagined," "the size doesn't fit," or "I ordered the wrong item" — we will accept the return provided it meets our return conditions.
In this case, please note that all shipping and handling fees for returning the item will be borne by the customer.
Please contact us through the "Inquiry" page for the relevant order. We will reply with instructions for the return procedure; please confirm the details before sending the item back.
*For returns due to reasons of personal convenience such as "it was different from what I imagined," "the size doesn't fit," or "I ordered the wrong item," we are unable to offer an exchange for a different product.

<Return Conditions> All of the following must apply:
・You have contacted us to request a return within "7 days" of the product's arrival
・The product is judged by our standards to be "unused"
・All accessories, warranty cards, product tags, boxes, etc. included with the product are present
・The product is returned to us within "10 days" of its arrival
・The product page does not state "returns not accepted"

Returns cannot be accepted in the following cases:
・Sale items cannot be returned.
・Products for which "8 days or more" have passed since arrival
・Hygiene products that come into contact with skin, such as underwear, swimwear, and socks, where the product page clearly states "returns not accepted"
・Products where the accessories, warranty card, hangtag, or sales tag have been removed or lost from the product
・Products returned without completing the return procedure
・Products that have already been used, or that have been altered, washed, or dry-cleaned
・Products that have developed odor, stains, or scratches while in the customer's possession, or where the packaging (bag, box, etc.) has been lost or damaged
・Products for which the warranty card or product tag has been lost
・Products purchased from another store or another e-commerce site

About Exchanges
If the product you received "has scratches or defects" or "is different from what you ordered," we will promptly exchange it for the same product, or process a return/refund.
*We are unable to accept exchanges for reasons of personal convenience such as "it was different from what I imagined," "the size doesn't fit," or "I ordered the wrong item."

Within "7 days" of the product's arrival, please contact us by phone (06-6447-6030) during our business hours, or through the "Inquiry" page, with details of the issue — "has scratches or defects" or "is different from what I ordered."
If a replacement item is not available, we will process a return/refund instead.
We will cover the cost of returning the product. Please send it back using cash-on-delivery (freight collect).

Please note that after inspecting the returned product, we may be unable to accept it if it falls under any of the following criteria.
*Please note that exchanges and returns cannot be accepted in the following cases:
・Products for which we are contacted "8 days or more" after arrival
・Products judged by our standards to have been "used," or "altered, washed, or dry-cleaned"
・Products where the "tags, labels, bag, box, or other accessories" have been damaged, soiled, or lost
・Products that have developed odor, stains, or scratches while in the customer's possession
　
*If a replacement item is not available, we will process a refund instead.