First, please read the instructions on the next page.

About shoe size

If you have any questions, please contact us via email on the contact page.

Go to contact page

If you can let us know the model and size you usually wear, and the characteristics of your feet, things will go smoothly.

Please feel free to contact us.

Blueover's standard models will be remanufactured.
Seasonal models, colors, and materials are limited to that season.

We provide repairs so that you can wear blueover for a long time.

However, depending on the manufacturing method, you may not be able to receive sole replacement.

Please contact us using the repair inquiry form below.

Go to repair inquiry form

Please check and contact us within 7 days after receiving the product. Please note that we cannot accept returns unless the product is defective.

At our flagship store in Osaka, you can try out the full lineup, but only what we have in stock. Please see the next page for details on handling locations in each region.

blueover stores

The price is 650 yen (tax included) nationwide. Depending on stock availability, the item will be delivered by Yamato or Yu-Pack.

Your ordered product will be delivered within the shortest possible time. There may be delays due to bad weather, etc.

Please see the dedicated page for details.

About size exchange

If the reason is due to the customer's convenience, such as ``It's not what I imagined'' or ``I made a mistake in my order,'' we will accept it as a ``return'' if it meets our return conditions. In that case, please note that all shipping and handling charges for returning the product will be borne by the customer.

We cannot accept returns on sale items.

Please see our return policy for details.

Mobile phone email addresses, so-called carrier emails such as xxxx@docomo and xxx@au, cannot be used. Please note.

We will respond within 2-3 business days. (Excluding regular holidays)

Also, if you make an inquiry via SNS, there is a possibility that the person in charge may have overlooked the matter, so please feel free to contact us with any questions you may have.

Please contact us using the inquiry form.
Go to inquiry form