About 3 years of free repair support
For customers who purchase WONDER BAGGAGE products from the "blueover" online store , we are offering a 3-year free repair service , exclusive to our directly managed stores, instead of the usual 2-year repair warranty.
Please check the link below for the specific repair procedure, time frame, and how to send the damaged item.
*You will be redirected to another page. (BATON STORE)
We would like to introduce before and after pictures of our repairs so that you can refer to them when making repairs. Please take a look.
If you are unable to contact us using the repair form, please contact us by email at [info@project-baton.com].
When contacting us by email, please include the following information:
・Customer name
- Product name to be repaired
・Purchase date
・Store where you purchased the item
・Photo of the damaged area
・Receipt or invoice from when you purchased the item (if available)
Please refer to the table below for estimates of major repairs that will incur a fee. Please contact us for estimates for damages not listed in the table.
* Please view the repair costs as a guide only. They may vary depending on the extent of the damage.
*Damage caused by extreme use or accidents may not be covered by free repairs.
*The warranty does not cover dirt, stains, or odors on leather or nylon that occur over time.
*Please note that we may not be able to repair or replace the handles of some products due to their specifications.
*Please note that we may not be able to repair tears or scratches in the fabric.
*Eco bags and outlet products are not eligible for free repairs.